Our Store

Location

106 Chapel Street Windsor
Melbourne Australia 3181

Monday – Friday 8.30am – 5.00pm

Saturday 9.00am – 5.00pm

03 9510 7997 Get directions SHOP ONLINE

Frequently asked questions

When will my order be sent?

We dispatch same day for orders made before midday.

For orders made after midday or on Sunday we dispatch the next day

How much is the cost of delivery?

Part of our Fair Price Policy, delivery charges are as follows:

  • Free standard postage for all orders over $99
  • $9.90 Flat Rate Australia Post 
  • $19.90 Flat Rate Express Post for next business day delivery to most areas
When can I expect delivery of my order?

Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions.

Under normal circumstances we aim for:
Melbourne/Victoria: 2–5 business days
Interstate (metro): 3–6 business days

See current delivery times

How are subscriptions charged?

You will be charged for your first order, with your first order.

We roast and ship your beans fresh on the same day for orders placed before 2pm, or the next day for orders placed after 2pm.

You will be charged again the day before your next delivery is due.

An email will be sent when the payment has been received so you know your delivery isn’t far away.

You can adjust, pause or cancel anytime through your account settings, by email, or call us.

How long will the coffee last?

Stored correctly, your coffee should 4 to 6 weeks.

How do I store my coffee?

To keep your coffee fresh, store your beans or ground coffee in an opaque and airtight container that’s preferably not plastic, as plastics can also draw out much of the beans’ oils. Airtight glass or metal canisters are the most suitable storage options..

How often do you roast your coffee?

We roast our coffee daily, and often dispatch same day of roasting.

Can I collect my order from your store?

Absolutely, simply select Click & Collect as your delivery option in the Shopping Cart, and it will be ready in as little as 2 hours.

When do I know my Click & Collect order is ready?

You will receive an email when your Click & Collect order is ready to collect. If ordered before midday it will be ready in as little as 2 hours.

Where do you roast your coffee?

We roast our coffee at our store on Chapel Street in Windsor.

Can I visit your store?

Yes, we welcome you at our store in Windsor. We are open from 8.30am – 5:00pm Monday to Friday, and Saturday from 9:00am to 5:00pm

106 Chapel St, Windsor VIC 3181