Frequently asked questions
We dispatch same day for orders made before midday.
For orders made after midday or on Sunday we dispatch the next day
Part of our Fair Price Policy, delivery charges are as follows:
- Free standard postage for all orders over $99
- $9.90 Flat Rate Australia Post
- $19.90 Flat Rate Express Post for next business day delivery to most areas
Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions.
Under normal circumstances we aim for:
Melbourne/Victoria: 2–5 business days
Interstate (metro): 3–6 business days
You will be charged for your first order, with your first order.
We roast and ship your beans fresh on the same day for orders placed before 2pm, or the next day for orders placed after 2pm.
You will be charged again the day before your next delivery is due.
An email will be sent when the payment has been received so you know your delivery isn’t far away.
You can adjust, pause or cancel anytime through your account settings, by email, or call us.
Stored correctly, your coffee should 4 to 6 weeks.
To keep your coffee fresh, store your beans or ground coffee in an opaque and airtight container that’s preferably not plastic, as plastics can also draw out much of the beans’ oils. Airtight glass or metal canisters are the most suitable storage options..
We roast our coffee daily, and often dispatch same day of roasting.
Absolutely, simply select Click & Collect as your delivery option in the Shopping Cart, and it will be ready in as little as 2 hours.
You will receive an email when your Click & Collect order is ready to collect. If ordered before midday it will be ready in as little as 2 hours.
We roast our coffee at our store on Chapel Street in Windsor.
If you’re ordering our Cuba beans, PayPal can not process your order due to the United States Government placing broad restrictions on the purchase or sale of various goods and services originating from or being shipped to Cuba. PayPal is no longer authorized to process these payments under United States regulations, as of October 9, 2019.