About Us

DELIVERY POLICY

Delivery Policy for Cisco’s Coffee

Cisco’s Coffee has delivery Australia-wide.

Currently we only deliver within Australia. For any international enquiries, please email us at: info@ciscoscoffeeroasters.com.au

Please note: all prices are GST inclusive.

Order deadline and delivery times
We undertake to despatch your order the same day if the order is placed before 12:00 noon local time. Deliveries will be made to most addresses by 5:00pm provided they are within the delivery network. Orders placed online after 12.00 noon will be delivered on the next available delivery day.

Delivery destinations
All our products can be delivered to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Hobart and just about everywhere else across Australia unless specified otherwise.

Weekend deliveries
Orders placed over the weekend will be despatched on Monday. Call a customer service representative on (03) 9510 7997 to enquire, or contact us via info@ciscoscoffeeroasters.com.au

Recipient not home
If the recipient is not home when your delivery is made, the following will occur depending upon circumstance & the service being used.

The delivery will be left on the doorstep unless we are requested not to do so.

If the location is considered unsafe by our courier, a calling card will be left at the door or in the letterbox asking them to call the courier to arrange a convenient time for re-delivery or pick up from the local post office. (A $20 charge may be incurred for re-delivery).The timing for re-delivery will also be affected with some orders not able to be redelivered until the following day.

Note: In most circumstances we will leave the delivery at the door unless we have been instructed not to do so. We guarantee delivery of our products to the door. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable. Unfortunately we can take no further responsibility for your order once it has been delivered to the door.