Terms & Conditions

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Returned merchandise, refund policy and 14-day money back guarantee

If incorrect products have been sent to you, you must notify us of the error within 14 days of delivery. We will arrange the incorrect goods to be returned to us at no charge to you. The correct goods will be dispatched immediately with no extra postage charges incurred by the buyer. We reserve the right to charge a minimal fee or replacement cost if returned products are damaged or have been used. You are required to pay any charges if you have ordered the incorrect products and ship the products back to Ciscos Coffee.

If products are damaged when they arrive to you, you must notify us within 14 days of delivery by email at info@ciscoscoffeeroasters.com.au or by calling (03) 9510 7997.

We will not offer a refund even if a product returned to us is unused and not damaged. Please note that returns will only occur in case we sent you the incorrect products. We can only process products purchased from our website, www.cisoscoffee.com.au and provide advice on products available on our website.

We aim to provide you with quality products to satisfy your needs. If you are dissatisfied with or have any complaints about any of our products and/or services, please email us at info@ciscoscoffeeroasters.com.au. We will answer your emails as quickly as possible. This is our promise to you because your satisfaction is our primary concern.

We advise all our customers to review this policy page frequently as this Policy may be amended by us at any without specific notice to you. The latest Policy will be posted on this site and you should review this Policy prior to using this site.=

Your choices
You may access personal information that we hold about you or you can ask us to correct personal information we hold about you.
If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails.

Important information
Ciscos Coffee is bound by the Information Privacy Principles of the Privacy Act 1988 (Cth).

Our website follows the Privacy Commissioner’s Guidelines for Federal and ACT Government Websites.

How to contact us
If you wish to access the information we have which applies to you or if you have any further queries in regards to Ciscos Coffee privacy policy you can contact our Privacy Officer by email info@ciscoscoffeeroasters.com.au, by phone: (03) 9510 7997 or by mail: 106 Chapel St. Windsor, VIC 3181.