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Frequently asked questions

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Checkout our most common questions here


Visit us in store

Mon – Fri 8.30am – 5.00pm

Saturday 9.00am – 5.00pm


Pick up the phone and call us.

We would love to hear from you.
Our friendly team are here for all your coffee questions.

03 9510 7997


106 Chapel Street Windsor
Melbourne Australia 3181

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Frequently asked questions

Tell me more about your Fair Price Promise

We only source the best coffee beans from around the world to share with you.

Our freshly roasted beans are available the following sizes:

  • 250 grams
  • 500 grams
  • 1 kilogram

We price our coffee by the kilogram, that means if you buy 250 grams you only pay for 250 grams – no mark up for smaller sizes.

We call it Our Fair Price Policy.

Plus, you can choose to have your coffee delivered weekly, fortnightly or monthly and save 10% on every order. 

How much is the cost of delivery?

Part of our Fair Price Policy, delivery charges are as follows:

  • Free standard postage for all orders over $99
  • $9.90 Flat Rate Australia Post 
  • $19.90 Flat Rate Express Post for express delivery to most areas
When will my order be sent?

We dispatch same day for orders made before midday.

For orders made after midday or on Sunday we dispatch the next day

When can I expect delivery of my order?

Australia Post are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions.

Under normal circumstances Australia Post aim for:
Melbourne/Victoria: 2–5 business days
Interstate (metro): 3–6 business days

See current delivery times

How are subscriptions charged?

We roast and ship your beans fresh on the same day for orders placed before midday, or the next day for orders placed after midday.

You will be charged again the day before your next delivery is due.

An email will be sent when the payment has been received and when your delivery is on its way.

You can adjust, pause or cancel anytime through your account settings, by email, or call us.

How long will the coffee last?

Stored correctly, your coffee should 4 to 6 weeks.

How do I store my coffee?

To keep your coffee fresh, store your beans or ground coffee in an opaque and airtight container that’s preferably not plastic, as plastics can also draw out much of the beans’ oils. Airtight glass or metal canisters are the most suitable storage options..

How often do you roast your coffee?

We roast our coffee daily, and often dispatch same day of roasting.

Can I collect my order from your store?

Absolutely, simply select Click & Collect as your delivery option in the Shopping Cart, and it will be ready in as little as 2 hours.

When do I know my Click & Collect order is ready?

You will receive an email when your Click & Collect order is ready to collect. If ordered before midday it will be ready in as little as 2 hours.

Where do you roast your coffee?

We roast our coffee at our store on Chapel Street in Windsor.

Can I visit your store?

Yes, we welcome you at our store in Windsor. We are open from 9am – 5:00pm Monday to Saturday.

Why can't I see PayPal as a payment option at checkout?

If you’re ordering our Cuba beans, PayPal can not process your order due to the United States Government placing broad restrictions on the purchase or sale of various goods and services originating from or being shipped to Cuba. PayPal is no longer authorized to process these payments under United States regulations, as of October 9, 2019.


Ciscos Coffee
Based on 117 reviews
powered by Google
Candice Sargent
Candice Sargent
06:36 08 Aug 22
I'm mostly a mail order customer. I have been buying their Swiss Decaf for a few years now, and it is the best I can find anywhere! Great Coffee!
DongYin CHAU
DongYin CHAU
02:36 02 Aug 22
Love the Windsor house blend. Became a regular after my first buy.
Callan Rogers
Callan Rogers
07:31 22 May 22
The best selection of coffee at a reasonable price. The expertise and knowledge of their products is amazing. You can't go past the El Salvador blend for $40 a kilo.
03:09 06 Apr 22
Amazing coffee, there is only one thing better than Cisco coffee and that is Cisco Customer Service. Both are amazing! Love my Windsor coffee!
Tommy Galvin
Tommy Galvin
11:36 02 Apr 22
Friendly service and great coffee selection. Good prices too
Morteza Sadri
Morteza Sadri
00:33 14 Mar 22
Great coffee beans and tea, friendly staff, reasonable prices
Sam Henry
Sam Henry
02:00 08 Mar 22
I don't have enough good things to say about this place. The coffee is phenomenal and at a fabulous price. The staff are absolutely incredible - super helpful, friendly, personable... just amazing. Highly highly recommend Cisco's to everyone.
P Hesenova
P Hesenova
14:48 12 Feb 22
I absolutely love ❤️ everything this place offers! From their wide range of coffee to their hand-woven bags that remind me of South America ! The staff is incredible and will always go above and beyond to explain anything and for a coffee-lover like myself this little place is a gem on chapel st.
01:29 11 Jan 22
Always best coffee and they grinds coffee ☕️ whatever it suits you.If you have a question about coffee they are very nice to answer that for you. Many coffee equipments too 🙂
Lynne Anastasi
Lynne Anastasi
03:31 11 Dec 21
Great coffee...Tim was full of good information about coffee...
Hansjorg Bleich
Hansjorg Bleich
03:44 16 Nov 21
We have been shopping there since approximately 1975 or so and have been served brilliantly by several generations of the same family. We live in the country now and still go there regularly to buy our coffee nuts etc.Wouldn't go anywhere else. Super friendly and knowledgeable service.
Maxwell Dicks
Maxwell Dicks
22:17 11 Nov 21
Excellent coffee, better service.The chocolates aren't bad either.
Ronald McCoy
Ronald McCoy
20:59 09 Nov 21
This shop is a true gem of Chapel Street. Amazing staff who are friendly, approachable and knowledgeable. The range of coffee, sweets and coffee machines etc is huge and very reasonably priced. The big advantage, is that you can talk to them and they can find the easiest way for you to make your best cup of coffee. I am sometimes intimidated by some shops, because I find them a bit snobby, but this shop is definitely not that. I got some advice on the aeropress, which seemed simple enough, bought some coffee they recommended fir my taste and went home to try it our. Soon after, I was drinking some of the best coffee ever. Whether you a coffee connoisseur, or a newbie, this is the perfect place to visit. I really can’t recommend it highly enough.
Laurence Frichot
Laurence Frichot
07:53 07 Sep 21
I’ve been buying off you guys on and off for a while, the one thing that always sent me to other places was your shipping turn around times.Lately however, not sure what you’ve changed, but it is so fast. I literally ordered beans last night and received them today!Fantastic stuff, great coffee too
Dan Nguyen
Dan Nguyen
03:17 04 Aug 21
When you’re greeted inside you quickly realise it’s no ordinary coffee shop, it’s an institution - one built on expertise, attention to detail and old great customer service, whether it’s the coffee or equipment you’re after!
Penny Wedesweiler
Penny Wedesweiler
02:49 09 Jun 21
I'd been buying my Ciscos beans for a couple of years and was gutted to have to say goodbye when I recently moved from Melbourne. But never fear! Their trusty online ordering system means I'm only ever a few days away from receiving their freshly roasted offerings. I wouldn't bother going anywhere else - customer for life. Thanks for the consistently amazing service and chats!
Mark Mcculloch
Mark Mcculloch
23:52 02 Jun 21
Great phone service sorting out what i wanted.Patient and polite. Order despatch within 3 hours of confirming.
John Peterson
John Peterson
17:10 23 Apr 21
DO NOT BUY I repeat DO NOT BUY the chocolate covered roasted coffee beans. They taste faffin delicious and the caffeine hit got had me jumping out of my skin all day. These should be ILLEGAL. Wait till the columbians find out about this.
Jacob Warren
Jacob Warren
01:11 25 Feb 21
Amazing customer service, whether you're after beans or coffee making gear the level of insight is incredible! Also the chocolate covered coffee beans are insanely good.
01:38 04 Feb 21
Awesome coffee, fair prices and fast delivery! Super impressed.Try the Double Mocca and Windsor blends 😉
James Debono
James Debono
01:53 11 Jan 21
Love this place! And the speed of delivery is insanely quick! The coffee selection is amazing. Wouldn’t go anywhere else!
Vimi Gogna
Vimi Gogna
23:19 08 Jan 21
Absolutely love this local shop!They are such amazing people selling this best coffee grounds.I was once stuck in traffic really bad, I still can’t believe they came outside to drop the coffee grounds in my car.Highly recommended! 👍🏻
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